Privacy Policy

At Fur Star Resort, we are committed to protecting the privacy of our human clients and the security of our furry guests. This policy outlines how we handle information collected through our website, booking platform, and in-person services..

1. Information We Collect

To provide elite grooming, boarding, daycare, training, and transportation services, we collect the following:

  • Personal Identification: Name, home address (for transportation and billing), phone number, and email address.

  • Pet Information: Name, breed, age, medical history, vaccination records, behavioral notes, and dietary requirements.

  • Payment Data: Credit card information and billing history (processed securely through our third-party payment gateway).

  • Media: Photos or videos taken of your pet during their stay for social media updates or training progress reports (with your consent).

2. How We Use Your Information

We use the collected data to:

  • Schedule and manage your pet’s five-star appointments.

  • Ensure our certified animal handlers and professional K9 trainer have the health and behavioral context needed for safety.

  • Coordinate pet transportation pickups and drop-offs.

  • Send appointment reminders, service updates, and resort newsletters.

  • Process payments and maintain accurate business records.

3. Information Sharing & Disclosure

Fur Star Resort does not sell, rent, or trade your personal information to third parties. We only share information in the following circumstances:

  • Veterinary Emergencies: Providing medical history to a veterinarian in the event of a health crisis.
  • Service Providers: Sharing necessary data with trusted partners (e.g., software for booking or secure payment processing).
  • Legal Requirements: If required by law or to protect the safety and rights of our staff and guests.

4. Data Security

We implement industry-standard security measures to protect your data. Physical records are stored securely, and digital information is encrypted and password-protected. While we strive for 100% security, please remember that no method of transmission over the internet is entirely infallible.

5. Your Choices & Access

  • Access & Updates: You may review or update your personal or pet information at any time by contacting us or logging into your client portal.

  • Marketing Prefences: You can opt out of promotional emails at any time by clicking the “unsubscribe” link.

  • Photo Consent: If you prefer that your pet not be featured on our social media or website, please notify us during check-in.

6. Changes to This Policy

Fur Star Resort reserves the right to update this Privacy Policy as our services evolve. Any changes will be posted on this page with an updated “Last Updated” date.